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Do you think the skill sets we learned five years ago are enough today? Everyone is talking about AI, but for someone working in operations or customer service, how do you expect them to upskill with AI when their roles are being automated? A Conversation That Made Me Think I recently spoke to one of my undergraduate friends who works in operations. He has been in the same job for three years now after graduation, earning a decent living in South India. Decent pay is always s

I start my journey here, and what better topic to begin with than perspectives. We all grow up in different environments, yet we carry similar and dissimilar opinions about every aspect of life. Our actions are often shaped by our perspectives, and sometimes we hide them for the sake of societal acceptance. But deep inside, we all hold a perspective about everything. A person growing up in a village might completely change their perspective when they move into a fast-paced wo